FAQ
How does ordering and payment work?
When you place an order, your payment method is authorised but not charged straight away. Since grocery stock can change quickly, our team checks availability and confirms your order with you — including suggesting a substitute if something's unavailable — before we finalise payment. You'll never be charged for an item you didn't actually receive.
Where do you deliver, and when?
We currently deliver within a 5km radius of our Clayton store, on Saturday and Sunday evenings. Orders are generally fulfilled within 24 hours of your next available delivery window. If you're just outside our current radius, get in touch — we're expanding our delivery area over time and may still be able to help.
Is there a minimum order for delivery?
Yes, a minimum order of $50 is required for delivery. Orders between $50–$99.99 have an $8 delivery fee; orders of $100 or more get free delivery.
Can I pick up my order in-store instead?
Yes — in-store pickup is available at no charge as an alternative to delivery.
What's your return policy?
We accept returns within 14 days, brought to our store in person with your receipt. For health and safety reasons, we don't accept returns on milk, yoghurt, batter, frozen items, fresh mithai, and other perishable products, particularly once they've left our care. See our full Return & Refund Policy for details.
Do you sell age-restricted products?
Yes, some products (such as tobacco) are age-restricted under Australian law, and we may ask for ID at the time of purchase or delivery.
How can I contact you?
Email us at littleindiamartclayton@gmail.com, call or message us on 0403 306 036, or use the “Call or Message to Order” link on our homepage.